Frequently Asked Questions

About Primary Source Verification

What is Primary Source Verification (PSV)?

PSV is a highly reliable, accurate and rigorous background screening procedure used to verify personal or professional credentials directly from the original issuing source. This process - mandated by an increasing number of entities worldwide - guarantees optimal information integrity, thus ensuring that individuals across various industries are qualified and competent. Verified credentials may cover identification data, education degrees, job histories, practice licenses, work permits and passports, among other documents.

How do I apply for Primary Source Verification (PSV) with the DataFlow Group?

To apply, simply follow the steps below:

1) Click here
2) Select the entity you are applying for
3) Click on the ‘Apply Now’ button

*Note: Before commencing your application process, carefully go through the ‘How to Apply’ document specific to the entity you are applying for.

What happens after my Primary Source Verification (PSV) application is completed?

Once your PSV application is completed, a final report detailing the result of the verification is shared directly with the entity you applied for.

However - as per the specific requirements of each entity - you may still need to complete additional steps in order to obtain your license. Please contact your entity to finalize the processing of your application.

How long does the Primary Source Verification (PSV) process require?

The standard timeframe for completing a PSV application is 30-35 working days upon receiving payment.

However in certain instances - due to force majeure, applicant irresponsiveness or verifications necessitating attainment from countries that are conflicted or affected by natural disasters - the process may be delayed.

*Note: Make sure you submit accurate and valid information, as well as clear and uncut copies of the needed documents in order to avoid any unnecessary delays.

What are the payment methods available for a Primary Source Verification (PSV) application?

Credit cards are accepted for all online PSV applications. Please visit the DataFlow Group website and refer to the ‘How to Apply’ document specific to the entity you are applying for to review specific fee details and payment methods.

How long is the DataFlow Group Primary Source Verification (PSV) report valid for?

Report validity varies from one entity to another and is subject to change without any prior notice. For more details, please check with your designated officer.

Application Status

How can I follow up on the status of my DataFlow Group Primary Source Verification (PSV) application?

To track the status of your PSV application:

1) Click here
2) Trace your application by choosing either of the following options:

  • Search by Barcode: Enter your Barcode Number and Passport Number
  • Search by Client Reference Number: Enter your Client Reference Number and DataFlow Group Number

What is a Client Reference Number?

A Client Reference Number is a unique identification number generated at the time of submission of your Primary Source Verification (PSV) application. It is shared in the auto-confirmation email sent to your registered email address and on the payment receipt issued by DataFlow Group Customer Service Executives for cash payment applications.

You may also view your Client Reference Number in your online application form and PSV report.

*Note: The Client Reference Number is also provided to your entity for PSV application search, transfer or report checking.

What is a DataFlow Group Number?

A DataFlow Group Number is a unique identification number generated following successful payment of your Primary Source Verification (PSV) application fee. It is shared in the auto-confirmation email sent to your registered email address and on the payment receipt issued by DataFlow Group Customer Service Executives for cash payment applications.

What is a Barcode Number?

A Barcode Number is a unique system reference number generated once an initial quality check of your Primary Source Verification (PSV) application is complete. In case of any missing information, the DataFlow Group will contact you at your registered email address. To avoid any unnecessary delays in the processing of your application, please ensure you submit accurate and valid information, as well as clear and uncut copies of the needed documents.

What is the difference between a Client Reference Number, DataFlow Group Number and Barcode Number?

By default, a Primary Source Verification (PSV) application will generate both a Client Reference Number and a DataFlow Group Number. However, it will not generate a Barcode Number until the application has passed an initial quality check.

To avoid any unnecessary delays in the processing of your application, please ensure you submit accurate and valid information, as well as clear and uncut copies of the needed documents.

Refunds

What do I need to know about cancelling my Primary Source Verification (PSV) application?

A cancellation request can only be filed within 48 hours of settling the payment. However, this may impact your licensing process with the entity you are applying for.

Click here to submit your cancellation and refund request - quoting your Client Reference Number and Barcode Number - along with the reason behind your cancellation.

*Note: For reimbursement of a credit card payment - once your request has been accepted - it will take between 45-60 days for the refunded amount to be credited to your bank account.

How long does the refund process require?

The refund process requires approximately 45-60 days. Once the DataFlow Group has completed the process, you will be promptly notified - after which you may follow up with your bank or Credit Card Company.

*Note: Individual bank or payment gateway policies may impact the mentioned timeline for finalizing the refund.

Reports

How can I get a copy of my DataFlow Group Primary Source Verification (PSV) report?

Once the processing of your PSV application has been completed, you will receive an automated email notification. An outline of your DataFlow Group report will also be shared with you via email. In case it is not received, you may download a copy by visiting www.dataflowstatus.com and entering your Barcode and Passport Number.

How can I transfer my existing DataFlow Group Primary Source Verification (PSV) report from one Gulf Cooperation Council (GCC) entity to another?

To transfer your DataFlow Group report, follow the steps below:

  • Select the entity you want to transfer your report to by clicking here
  • Confirm the licensing requirements of the entity you want to transfer your report to
  • Send a Report Transfer Request along with your existing DataFlow Group report by clicking here
  • Pay the fees for the report transfer and any additional verification via the payment link received at your registered email ID

However, if you are transferring your DataFlow Group report to the UAE Ministry of Health (MOH) as a nurse, the Qatar Council for Healthcare Practitioners (QCHP) or the Health Authority of Abu Dhabi (HAAD), follow the steps below:

  • Go to the MOH or QCHP page - as applicable
  • Click on the ‘Apply Now’ button
  • Select ‘Yes’ against the ‘Existing Report’ question
  • Complete your application accordingly

*Note: Transferring your report from one entity to another is subject to Report Transfer Charges, as well as any extra fees for verifying additional components as per the requirements of the new entity.

**Note: If no additional component is submitted for verification - the report will be transferred within 48-72 hours.

***Note: If an additional component(s) is submitted for verification - the procedure will be considered as a fresh application and will be transferred within 30-35 days.

Other

How can I update data or contact information on my Primary Source Verification (PSV) application form?

It is very important that you fill your data and contact information correctly because once your PSV application form has been submitted for processing, you will not be able to update or amend any details.

My application was rejected. Am I required to pay again for resubmission?

If the entity you are applying for has rejected your application, additional payment will be required if you reapply with extra documents for verification.

To review the fee for additional document verification, click here - then select the entity you are applying for and refer to the relevant ‘How to Apply’ document.

The entity I am applying for has rejected my Primary Source Verification (PSV) application. What should I do?

Application rejection is decided by the entity and not by the DataFlow Group. Please contact the entity to learn the reason(s) for rejection. Based on this, you may be required to apply for PSV once again.

Click here to raise a request for assistance with submitting your details for reapplication.

What should I do if I am unable to log into my DataFlow Group account?

Simply visit the login page, click on the ‘Forgot Password’ button and reset your password. Once successfully reset, you will gain immediate access to your DataFlow Group account.

Can I add an additional certificate to my existing DataFlow Group application?

Please note that you cannot make any changes to your existing DataFlow Group application. Any additional documents will be verified as a fresh application - along with the submission of additional processing fees.

I have made a mistake in my Primary Source Verification (PSV) application. Can I make changes to it?

It is very important that you fill your information correctly because once your PSV application form has been submitted for processing, you will not be able to update or amend any details. However, if the provided data or documents are incomplete or missing, the DataFlow Group team will contact you to resolve the issue.

How can I apply for reverification?

In order to submit the request, you must fill a Reverification Form. Click here to download the form. Please ensure:

  • All fields are complete and correct
  • The Letter of Authorization at the bottom of the form is signed
  • For the component you wish to re-verify, provide any additional details and documents you have to assist us in concluding the process
  • Click on the 'Contact Us' button at the bottom of this page and submit the completed form, along with any relevant additional documents

We will review your Reverification Form and revert within 48 hours.

*Note: Reverification is processed as a new application and may take up to 30-35 days to be finalized. Once reverification is complete, the final report will be shared directly with the entity you are applying for.

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